WHISKERS’ TERMS AND CONDITIONS
To ensure Whiskers Luxury Cat Boarding exceeds best practices, booking with us means you will be agreeing to the following terms and conditions:
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We reserve the right to deny admittance to any cat with recent or serious health issues or significant special needs. Please give details of your cat's needs in advance.
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All guests must be up to date with rabies and FVRCP vaccinations.
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No cats will be accepted if they show visible signs of illness e.g. weepy eyes, sneezing.
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Peak Season Rates - An additional $5 per suite, per day during Peak Season.
June 1 - September 8
November 20 – 28
December 20 - January 2 -
Whiskers operates on a per day booking system. For example, if your cat checks in during opening hours on Monday and you collect during opening hours on Tuesday, that counts as two days.
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No after-hours check-in/out. Cats picked up after 2:00 will be charged an additional day.
No check-in/out on Public Holidays. -
A minimum boarding stay of 2 days applies. This covers the cost of deep cleaning the entire room: mopping floors; sanitizing and wiping down walls, windows, doors, cat trees, shelves; laundering blankets, rugs, bedding and toys.
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Room Changing Fee – Should an extended visit require a room change, or should you require your to cat move from one room to another during their stay, the deep cleaning fee is $35 per room change.
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All clients must have a valid credit card on file to hold a reservation. Payment in full due at check in.
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A cat with fleas will be treated and bedding sanitized with cleaner and hot water - the fee for this is $25.
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Siblings staying in the same room will be charged at $20 per sibling per day on top of the first guest room charge.
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Reservations are paid in full on check in day.
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A minimum booking period may apply during peak periods, such as Christmas and Thanksgiving holidays.
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If it is necessary for a guest to have veterinary attention, owners are liable for all expenses.
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In the event of a medical emergency, Whiskers will seek medical attention from a licensed veterinarian.
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In the event of serious illness and the owner cannot be contacted, the veterinary surgeon’s decision will be final.
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Boarding fees are subject to change without notice.
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No responsibility will be accepted for loss of personal property e.g., collars, bedding, toys, etc.
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Unaltered cats over the age of six months cannot stay at Whiskers Luxury Cat Boarding.
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All cats will arrive in a secure carrier or in a harness with leash.
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Whiskers may take photos and videos of boarding cats and use them in print form, online, or for promotion.
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Medication Fees Are as Follows:
Medication given with food - no charge;
Medication given orally or topically - $3 per administration.
We do not give Injections or Subcutaneous Fluids.
DEPOSIT & REFUND POLICY
To cover administration fees and to ensure other clients are not disadvantaged, the following applies:
Deposits: A $60 deposit is required to hold a reservation.
Refund Policy: Deposits are not refundable and are non-transferable. Booking Fees are not refundable, but may be added as a credit to client's account should the client unexpectedly shorten their trip while kitty is already boarding.
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