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Frequently Asked Questions
Reservations & Cancellations
Arrivals & Departures
Health & Medical Care
Daily Stay & Care
- 01At Whiskers Cat Hotel, we want to ensure that every room your cat stays in is impeccably clean and comfortable. If your cat needs to switch rooms or if you request a move to another room during their stay, we apply a deep cleaning fee of $35 per room change. This fee covers the cost of thoroughly cleaning and sanitizing the vacated room to maintain our high standards of hygiene and to provide the best possible environment for all our feline guests. Your cat's well-being and comfort are our top priorities, and this process ensures a seamless transition and a spotless space for every cat staying with us!
- 02At Whiskers Cat Hotel, we provide an array of extra services to ensure your cat's stay is both enjoyable and fulfilling. For those with a penchant for treats, we offer Catnip Animals for $4, Wheat Grass for $6, Peacock Feathers for $2, and Pureed Churu Treats for just $1. If you'd like visual updates during your pet's stay, you can opt for an Email Photo Update featuring 6 photos for $10. Our spa treatments include a 15-minute massage or a 15-minute brush out, both priced at $10 each, to keep your feline friend relaxed and well-groomed. Additionally, we have a 15-minute playtime exercise session for $10, which can include various fun activities to keep your cat active and entertained. These extras are designed to cater to your cat's comfort, health, and happiness during their stay at Whiskers Cat Hotel.
- 03Yes, we offer tours of our facility at Whiskers Cat Hotel and no appointment is necessary! You are welcome to visit us during our reception hours from 10:00am - 2:00pm, Monday to Saturday. During the tour, you'll have the opportunity to see our spacious and comfortable accommodations, meet our dedicated staff, and learn about the range of services we offer to ensure your cat's stay is enjoyable and stress-free. Our goal is to provide a safe and happy environment for all our feline guests, and we encourage you to come and see for yourself!
- 04We operate on a per-day booking system. Your booking duration is calculated from the day your cat checks in to the day you collect them, inclusive of both days. For example, if your cat checks in on a Monday and you collect them on Tuesday, it counts as a two-day stay. This ensures we have ample time to prepare our luxury suites for the next guests. Thank you for your understanding!
- 05To secure a reservation at Whiskers Cat Hotel, a $60 deposit is required. This deposit is non-refundable and non-transferable, intended to cover administration fees and to ensure that other clients are not disadvantaged. Once a cat's stay has begun, booking fees are not refundable. As a pet owner, you are responsible for payment of all days reserved, regardless of any changes or cancellations. This policy helps us manage our reservations effectively and provide the best possible service to all our guests.
- 06At Whiskers Cat Hotel, we offer a cost-effective solution for families with multiple cats. When cats from the same family share a room, the first cat is charged the standard room rate, and each additional cat incurs an extra cost of $20 per day. It's important to understand that all the cats must get along to share a room peacefully. If the cats do not get along and need to be separated, each will require a separate room, and the standard room charge will apply to each room. This policy ensures the safety and comfort of all our feline guests.
- 07Visit our website to complete the online booking form or call Whiskers during business hours. Book early, especially during peak seasons. Provide your cat’s details, including care needs, vaccination records, and stay dates. A $60 deposit is needed to secure the room. We will confirm your booking and provide all necessary information for a comfortable stay.
- 08Yes, Whiskers Cat Hotel applies additional fees during peak seasons to accommodate the increased demand and maintain the highest standard of care for your cat. During the Summer Season, from June 1 to September 8, there is an extra charge of $5 per suite, per day. For the Thanksgiving Season, November 20 to 30, and the Christmas Season, December 16 to January 6, the additional fee is $10 per suite, per day. Due to high demand in these periods, we strongly recommend booking early to ensure availability and secure your cat’s stay in our comfortable and safe suites.
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